HP Hardware Support On-Site 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request. A call-to-repair time commitment is available for sites located within 50 miles (80 km) of a primary HP support responsible office. For sites that are located within 51 to 100 miles (81161 km) of a primary HP support responsible office an adjusted hardware call-to-repair time commitment is provided. Travel zones may vary in some geographic locations. The call-to-repair time commitment is not available for sites located more than 100 miles (161 km) from a primary HP support responsible office.HP Hardware Support On-Site Service provides coverage for HP or Compaq branded hardware products and all HP-supplied internal components (such as HP Jetdirect cards memory and CD-ROMs) as well as attached HP or Compaq branded accessories purchased together with the main product such as mouse keyboard docking station and external monitors of 22'' or less. For some servers and storage products CPUs disks and other major internal and external components will be covered if support has been configured accordingly and they are listed in the contract's equipment list (if applicable). When the Customer experiences a system problem and reports it to the HP Response Center via a designated HP support telephone number the Customer is connected to an HP-certified resolution engineer. The engineer first attempts to remotely troubleshoot remedy and resolve the problem with the Customer.Features HP Care Pack 1 Year 24x7 6 Hour Call to Repair On-site Hardware Support for p-Class BladeSystem EnclosuresContract period 1 year6-hour call-to-repair time commitmentService coverage 24x7Onsite hardware supportRemote problem diagnosis and supportParts and materials includedEnhanced parts inventory m
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